Terms & Conditions of Sales
General Terms and Conditions of Sale
1. Purpose
These general terms and conditions define the rights and obligations of the parties regarding the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all steps necessary for booking and booking follow-up between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale and the sales conditions of the booked rate available on our booking platform. These general terms and conditions of sale apply to all bookings made online via our booking platform.
2. Booking
The client selects the services presented on our booking platform. They acknowledge having noted the nature, destination, and booking procedures of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking in full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs, such that our liability cannot be sought in this regard. The booking is deemed accepted by the client at the end of the booking process.
3. Booking Process
Bookings made by the client are done through the digital booking form accessible online on our booking platform. The booking is deemed formed upon receipt of the booking form. Prior to any booking, the client agrees to complete the information requested on the form or booking request. The client certifies the truthfulness and accuracy of the information provided. After the final choice of services to be booked, the booking procedure includes, in particular, entering credit card details in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the sales conditions of the booked rate before validating the booking, and finally, the validation of the booking by the client.
4. Acknowledgment of Receipt of Booking
Our booking platform acknowledges receipt of the client's booking by sending an email without delay. In the case of an online booking, the email acknowledgment summarizes the contract offer, the services booked, the prices, the sales conditions related to the selected rate accepted by the client, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment where the client can submit complaints.
5. Cancellation or Modification by the Client
The client is reminded, in accordance with Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L221-18 of the Consumer Code. The sales conditions of the booked rate specify the procedures for cancellation and/or modification of the booking. Pre-paid bookings cannot be subject to any modification and/or cancellation. Sums paid in advance, such as deposits, will not be subject to any refund if the cancellation is due to the client. In such cases, this is mentioned in the sales conditions of the rate. When the sales conditions of the booked rate allow it, the cancellation of the booking can be made directly with the establishment, whose telephone coordinates are specified on the booking confirmation sent by email. All bookings are personal and may under no circumstances be transferred to a third party, whether free of charge or for a fee.
6. Consumption of the Service
In application of the regulations in force in certain countries, the client may be asked, upon arrival, to complete a police form. To do this, the client will be asked to present an identity document to verify whether they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the client to leave the premises without any compensation and/or without any refund if payment has already been made. For establishments with Internal Rules (House Rules), the client accepts and agrees to respect said rules. In case of non-compliance by the client with any of the provisions of the Internal Rules, the establishment will be obliged to invite the client to leave the premises without any compensation and/or without any refund if payment has already been made.
7. Liability
The establishment shall not be held liable for the non-performance or poor performance of the booking in case of force majeure, the act of a third party, or the act of the client, notably the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses, or in case of prepayment not authorized by the cardholder's bank. Any booking or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints relating to the non-performance or poor performance of the booked services must, under penalty of foreclosure, be brought to our attention in writing within fourteen days after the date of departure from the establishment.
9. Price
Prices related to the booking of services are indicated before and during the booking. Prices are confirmed to the client as a total amount including tax (TTC), in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the charge at the establishment is made in a currency other than the one confirmed in the booking, exchange fees are at the client's expense. All bookings, regardless of their origin, are payable in the local currency of the establishment, except for special provisions indicated on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, are to be paid directly on-site to the establishment. Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
10. Service Fees
A flat-rate service and processing fee of €35 (incl. tax) is applied to each booking. These fees are inseparable from the main accommodation service and cover the administrative costs of processing the booking. As such, they benefit from the reduced VAT rate of 10% applicable to services related to the provision of lodging in hotels or similar establishments. These fees are due upon confirmation of the booking and are non-refundable in case of cancellation by the client.
11. Payment
The client provides their bank details as a guarantee of the booking except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform) by indicating directly, in the area provided for this purpose (secured entry by SSL encryption), the card number, without spaces between the digits, as well as its validity date (it is specified that the bank card used must be valid at the time of service consumption) and the visual cryptogram (CVC). The client must present themselves at the establishment with the bank card used to guarantee the booking. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is classified as a deposit. In case of a no-show (booking not canceled – client not present) for a booking guaranteed by credit card, the establishment will charge the client, as a fixed indemnity, the amount indicated in its general and special terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by bank card. The validity of the client's payment card is verified by stripe.com. A payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error, etc. In case of a problem, the client must contact their bank on the one hand, and the establishment on the other, to confirm their booking and payment method. In the case of a rate subject to online prepayment, the amount paid in advance (the deposit) is debited at the time of booking. Some establishments may generate invoices/notes electronically; the original file is certified and available online at the internet address provided by the establishment.
12. Security Deposit (Caution)
For every reservation, a credit card authorization of €800 is recorded via our secure payment platform, Stripe.
Automatic Debit: By confirming the reservation, the guest expressly agrees that the establishment may automatically debit all or part of this amount from their credit card in the event of damage, breakage, or failure to comply with the house rules noted upon departure. The amount charged will correspond to the actual costs of restoration or replacement of the damaged items.
Release of Authorization: If no damage is found following the move-out inspection, the authorization will be fully released within a maximum of 15 days after departure.
Additional Recourse: Should the cost of repairs exceed the guarantee amount (€800), the establishment reserves the right to pursue further legal action to obtain full compensation for the damages.
13. Privacy Policy
The client is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The processed information is intended for the establishment, elloha.com, its entities, its partners, and its service providers (and notably online payment providers). The client authorizes elloha.com to communicate their personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent upon elloha.com under these general terms and conditions and in connection with the Customer Personal Data Protection Charter. Particularly during online payment, the client's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The client is informed that this data transfer may therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the French Data Protection Act (Loi Informatique et Libertés). However, the client consents to this transfer necessary for the execution of their booking. Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers.
14. Evidence Agreement
The entry of the required bank information, as well as the acceptance of these general terms and conditions and the booking form or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders, and payments occurring between the parties. The client is informed that their IP address is recorded at the time of booking.
15. Force Majeure
Force majeure refers to any event external to the parties that is both unpredictable and insurmountable, preventing either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of French Courts and Tribunals. Neither party shall be held liable to the other party in case of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the execution of the parties' reciprocal obligations and that each party bears the burden of the costs arising therefrom.
16. Settlement of Disputes
These General Terms and Conditions of Sale are governed by the law of the country of the establishment without prejudice to any mandatory protective provisions potentially applicable in the consumer's country of residence.
17. Entire Agreement
These General Terms and Conditions of Sale, the sales conditions for the rate booked by the client, and the booking form or request express the entirety of the obligations of the parties. No general or specific condition communicated by the client may be integrated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the booking form or request (including the special conditions of the booked rate) and these general terms and conditions. In case of contradiction between the booking form and the general terms and conditions, the provisions appearing on the booking form shall be the only ones applicable for the obligation in question. These general terms and conditions of sale via the internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of sale via the internet will be posted online by the establishment. As soon as it is posted online, the new version of the general terms and conditions of sale via the internet will automatically apply to future clients.
1. Purpose
These general terms and conditions define the rights and obligations of the parties regarding the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all steps necessary for booking and booking follow-up between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale and the sales conditions of the booked rate available on our booking platform. These general terms and conditions of sale apply to all bookings made online via our booking platform.
2. Booking
The client selects the services presented on our booking platform. They acknowledge having noted the nature, destination, and booking procedures of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking in full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs, such that our liability cannot be sought in this regard. The booking is deemed accepted by the client at the end of the booking process.
3. Booking Process
Bookings made by the client are done through the digital booking form accessible online on our booking platform. The booking is deemed formed upon receipt of the booking form. Prior to any booking, the client agrees to complete the information requested on the form or booking request. The client certifies the truthfulness and accuracy of the information provided. After the final choice of services to be booked, the booking procedure includes, in particular, entering credit card details in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the sales conditions of the booked rate before validating the booking, and finally, the validation of the booking by the client.
4. Acknowledgment of Receipt of Booking
Our booking platform acknowledges receipt of the client's booking by sending an email without delay. In the case of an online booking, the email acknowledgment summarizes the contract offer, the services booked, the prices, the sales conditions related to the selected rate accepted by the client, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment where the client can submit complaints.
5. Cancellation or Modification by the Client
The client is reminded, in accordance with Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L221-18 of the Consumer Code. The sales conditions of the booked rate specify the procedures for cancellation and/or modification of the booking. Pre-paid bookings cannot be subject to any modification and/or cancellation. Sums paid in advance, such as deposits, will not be subject to any refund if the cancellation is due to the client. In such cases, this is mentioned in the sales conditions of the rate. When the sales conditions of the booked rate allow it, the cancellation of the booking can be made directly with the establishment, whose telephone coordinates are specified on the booking confirmation sent by email. All bookings are personal and may under no circumstances be transferred to a third party, whether free of charge or for a fee.
6. Consumption of the Service
In application of the regulations in force in certain countries, the client may be asked, upon arrival, to complete a police form. To do this, the client will be asked to present an identity document to verify whether they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the client to leave the premises without any compensation and/or without any refund if payment has already been made. For establishments with Internal Rules (House Rules), the client accepts and agrees to respect said rules. In case of non-compliance by the client with any of the provisions of the Internal Rules, the establishment will be obliged to invite the client to leave the premises without any compensation and/or without any refund if payment has already been made.
7. Liability
The establishment shall not be held liable for the non-performance or poor performance of the booking in case of force majeure, the act of a third party, or the act of the client, notably the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses, or in case of prepayment not authorized by the cardholder's bank. Any booking or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints relating to the non-performance or poor performance of the booked services must, under penalty of foreclosure, be brought to our attention in writing within fourteen days after the date of departure from the establishment.
9. Price
Prices related to the booking of services are indicated before and during the booking. Prices are confirmed to the client as a total amount including tax (TTC), in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the charge at the establishment is made in a currency other than the one confirmed in the booking, exchange fees are at the client's expense. All bookings, regardless of their origin, are payable in the local currency of the establishment, except for special provisions indicated on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, are to be paid directly on-site to the establishment. Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
10. Service Fees
A flat-rate service and processing fee of €35 (incl. tax) is applied to each booking. These fees are inseparable from the main accommodation service and cover the administrative costs of processing the booking. As such, they benefit from the reduced VAT rate of 10% applicable to services related to the provision of lodging in hotels or similar establishments. These fees are due upon confirmation of the booking and are non-refundable in case of cancellation by the client.
11. Payment
The client provides their bank details as a guarantee of the booking except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform) by indicating directly, in the area provided for this purpose (secured entry by SSL encryption), the card number, without spaces between the digits, as well as its validity date (it is specified that the bank card used must be valid at the time of service consumption) and the visual cryptogram (CVC). The client must present themselves at the establishment with the bank card used to guarantee the booking. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is classified as a deposit. In case of a no-show (booking not canceled – client not present) for a booking guaranteed by credit card, the establishment will charge the client, as a fixed indemnity, the amount indicated in its general and special terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by bank card. The validity of the client's payment card is verified by stripe.com. A payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error, etc. In case of a problem, the client must contact their bank on the one hand, and the establishment on the other, to confirm their booking and payment method. In the case of a rate subject to online prepayment, the amount paid in advance (the deposit) is debited at the time of booking. Some establishments may generate invoices/notes electronically; the original file is certified and available online at the internet address provided by the establishment.
12. Security Deposit (Caution)
For every reservation, a credit card authorization of €800 is recorded via our secure payment platform, Stripe.
Automatic Debit: By confirming the reservation, the guest expressly agrees that the establishment may automatically debit all or part of this amount from their credit card in the event of damage, breakage, or failure to comply with the house rules noted upon departure. The amount charged will correspond to the actual costs of restoration or replacement of the damaged items.
Release of Authorization: If no damage is found following the move-out inspection, the authorization will be fully released within a maximum of 15 days after departure.
Additional Recourse: Should the cost of repairs exceed the guarantee amount (€800), the establishment reserves the right to pursue further legal action to obtain full compensation for the damages.
13. Privacy Policy
The client is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The processed information is intended for the establishment, elloha.com, its entities, its partners, and its service providers (and notably online payment providers). The client authorizes elloha.com to communicate their personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent upon elloha.com under these general terms and conditions and in connection with the Customer Personal Data Protection Charter. Particularly during online payment, the client's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The client is informed that this data transfer may therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the French Data Protection Act (Loi Informatique et Libertés). However, the client consents to this transfer necessary for the execution of their booking. Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers.
14. Evidence Agreement
The entry of the required bank information, as well as the acceptance of these general terms and conditions and the booking form or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders, and payments occurring between the parties. The client is informed that their IP address is recorded at the time of booking.
15. Force Majeure
Force majeure refers to any event external to the parties that is both unpredictable and insurmountable, preventing either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of French Courts and Tribunals. Neither party shall be held liable to the other party in case of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the execution of the parties' reciprocal obligations and that each party bears the burden of the costs arising therefrom.
16. Settlement of Disputes
These General Terms and Conditions of Sale are governed by the law of the country of the establishment without prejudice to any mandatory protective provisions potentially applicable in the consumer's country of residence.
17. Entire Agreement
These General Terms and Conditions of Sale, the sales conditions for the rate booked by the client, and the booking form or request express the entirety of the obligations of the parties. No general or specific condition communicated by the client may be integrated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the booking form or request (including the special conditions of the booked rate) and these general terms and conditions. In case of contradiction between the booking form and the general terms and conditions, the provisions appearing on the booking form shall be the only ones applicable for the obligation in question. These general terms and conditions of sale via the internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of sale via the internet will be posted online by the establishment. As soon as it is posted online, the new version of the general terms and conditions of sale via the internet will automatically apply to future clients.